Refund policy

Withdrawal and Return Rights

1. 30-Day Satisfaction Guarantee

At RiderGear, we want you to be completely satisfied with your purchase. Therefore, we offer a voluntary 30-day satisfaction guarantee. If you are not satisfied for any reason, you can return the item to us within 30 calendar days of receiving it.

2. Order Cancellation

You can cancel your order free of charge as long as it has not been shipped. If you wish to cancel your order, please contact our customer service immediately. Once the item has left our warehouse, the standard return process applies.

3. Statutory Right of Withdrawal

Despite our 30-day satisfaction guarantee, consumers within the EU have a statutory 14-day right of return. To receive a full refund, the returned items must be unused and in their original condition, all tags must be intact, and the items must be returned in their original packaging.

4. Return Shipping Costs

The responsibility for return shipping costs is as follows:

In case of quality defects or shipping errors: If the product is defective or the wrong item was shipped, RiderGear will bear all shipping costs. We will arrange a pickup or exchange for you at no additional cost.
For personal reasons (non-quality related): If the return is due to personal preference, a change of mind, or other non-quality-related reasons, the customer is responsible for the direct shipping costs to return the item to our warehouse.

Regardless of the return reason, no additional restocking fees or service fees will be charged.

5. Processing Refunds and Exchanges

Once the goods arrive at our warehouse and have been inspected, we will arrange a refund or exchange according to your preference.
Refunds will be issued to your original payment method. Typically, once the inspection is complete, the refund process is completed within 3 business days. Please note that the actual time it takes for the funds to reach your account depends on your bank's processing speed.

 

6. Defective or Faulty Items

If the product you received is defective or not working properly, please contact us immediately and provide photos or videos documenting the issue. Once verified, we will prioritize arranging a free replacement for you.

Company Information

Owner: Cuihua Trading Co., Ltd.
Email: service@ridergear.shop
Phone (Hong Kong): +852 6764 8026
Address: Room 902, 9/F, Wah Kei Centre, 36 Tsun Yip Street, Kwun Tong, Hong Kong
Business Hours: Mon - Fri, 9:00 AM - 6:00 PM (Local Time)

Return Address: FX78241, 13459 Brooks Dr, Ste A, Baldwin Park, CA 91706, USA (Tel: 808-990-3918)