Shipping policy
At RiderGear, we are committed to providing you with the best shipping options, no matter where you live. To ensure the fastest delivery for your products, we ship your orders directly from our local fulfillment centers in the United States, United Kingdom, Germany, and Spain.
1. Order Processing Time
All orders are processed within 48 hours (Monday to Friday, excluding holidays).
After your order is processed, you will receive a shipment confirmation email with a local tracking number.
Orders placed before 1:00 PM will be processed and shipped the same day. Any orders received after 1:00 PM will be processed on the following business day.
2. Localized Shipping & Delivery Estimates
We provide localized shipping to ensure efficiency and reduce transit times.
Shipping Rates (All Destinations):
Orders under $40: $3.99 Standard Shipping
Orders $40 and over: FREE Shipping
| Destination | Shipped From | Estimated Delivery Time |
|---|---|---|
| United States | US Warehouse | 3-7 Business Days |
| United Kingdom | UK Warehouse | 5-9 Business Days |
| Germany | Germany Warehouse | 4-8 Business Days |
| Spain | Spain/EU Warehouse | 5-8 Business Days |
| Rest of Europe (EU) | Germany/UK/Spain Warehouse | 5-10 Business Days |
| Rest of the World | Global Warehouse | 10-15 Business Days |
Note: If a specific item is out of stock in a local warehouse, it will be shipped from our central hub, and you will be notified of any adjusted delivery time via email.
3. Tracking Your Order
Localized tracking numbers (e.g., USPS, Royal Mail, La Poste, Correos, etc.) will be provided. You can track your package via our Track Your Order page or through the carrier's official website. Tracking information usually becomes active within 24-48 hours after dispatch.
4. Customs, Duties, and Taxes
US, UK, and EU Orders: Since we ship from local warehouses within these regions, there are no additional customs duties or import taxes for customers in the US, UK, Spain, and the broader EU.
International Orders: For orders outside these localized zones, customers are responsible for any applicable local customs fees, taxes, or duties.
5. Shipping Issues & Damages
If your package is lost or arrives damaged, please contact our support team immediately at service@ridergear.shop. Please include your order number and photos of the damaged item/packaging.
6. Contact Information
For any questions regarding your shipment, please reach out to us:
Owner: Cuihua Trading Co., Ltd.
Email: service@ridergear.shop
Phone (Hong Kong): +852 6764 8026
Address: Room 902, 9/F, Wah Kei Centre, 36 Tsun Yip Street, Kwun Tong, Hong Kong
Business Hours: Mon - Fri, 9:00 AM - 6:00 PM (Local Time)